KB00014 - Finding Log Files and ‘Configuration.xml’

In this article:

Finding Log Files

The log files will be found in the system providing the IIS service in one of the following directories:

C:\inetpub\wwwroot\treon_r****\App_Data\Logs
C:\inetpub\wwwroot\sim_r****\App_Data\Logs
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Finding the Configuration.xml File

Search for the Configuration.xml file in the same system in one of the following directories:

C:\inetpub\wwwroot\treon_r****\App_Data
C:\inetpub\wwwroot\sim_r****\App_Data
../../_images/image00310.png

Please equally send a copy of Configuration.xml to support@treon.de .

Taking Screenshots of Error Messages

We would also like to ask you to send us screenshots of error messages, problems or eventually displayed requirements.

Tip

Feel free to combine log files, Configuration.xml and screenshots in a single email.